How do I troubleshoot connection issues with the access server?
1. Check the network connection Open a command prompt and type in the ping command, using the server's network address or hostname in place of the xxx.xxx.xxx.xxx: ping xxx.xxx.xxx.xxx The output should indicate that ping has reached the server. If not, the redirector will not be able to use th ...
- How do I install TTYredirector on Ubuntu? It won't let me agree to the terms of the Licensing Agreement.
Ubuntu has two "sh" clones installed, the traditional "bash" and a new one called "dash". The default on some Ubuntu installs is for /bin/sh to be a link to /bin/dash rather than /bin/bash, which doesn't work. Delete the /bin/sh symlink and point it to /bin/bash, and the TTYredirector installa ...
- When sending data or printing, characters are lost or nothing happens, how can this be fixed?
TTYredirector version 4.0.1 adds the following option that can be configured on a per-tty basis: "-ptyclosedelay" (or "-t"), which is the number of milliseconds to hold the pty open. Default is zero (i.e., previous behavior). This delay will help in situations where the pty is closing quickly a ...
- Why are modem calls using TTYredirector failing when using a Cisco 3640 with BRI ISDN and Mica Digital Modems?
A symptom of this the underlying problem will be the following message from the Cisco server in the TTYredirector trace log: "This command has no effect on this line; use modem AT commands instead". After that message, modem initialization will stop. This behavior has only been reported for Cis ...
- When using TTYredirector with my application I am unable to complete the call, but when I use a local modem with the same phone number it completes successfully. What should I check?
Verify that the telephone number is entered correctly (1 for long distance, 8 or 9 for outside line access, etc.) If the phone number is correct, take out the decimal point (.) separators in the number. Some modems interpret these as pauses and cause the client software to time-out. Remove the ...
- Using TTYredirector with a Cisco router, why are connections failing with a DSR: 0 CTS: 0 event in the TTYredirector trtrace output?
This is an IOS bug in the router that has been fixed. The Cisco case number for this issue is CSCec17234.
- I am faxing through your software and see garbage characters, lines of the fax disappearing or being corrupted, missing pages or additional pages. Is there a way to prevent this?
First ensure that you are sending a Class 2 or 2.0 fax. Class 1 faxes are too time-sensitive to be successfully redirected. Incorrect flow control settings is a common cause for faxing glitches. Typically the problem is that modem server is set to Software (Xon/Xoff) flow control and the mode ...
- How do you start and stop TTYredirector when using a distribution (such as Debian) that doesn't have an /etc/rc.d/init.d directory?
If the /etc/rc.d/init.d directory does not exist in your distribution (such as on Debian systems) then you can stop and start TTYredirector with the following commands: As root, enter the following command to stop the daemon: /usr/local/sbin/ttyredirectord --stop As root, enter the following com ...
- I am seeing problems with data transferring. How do I troubleshoot this?
1. If using a fax application, make sure that the application is set to send a class 2 or 2.0 fax. Class 1 faxes are too time sensitive to be redirected successfully. 2. Ensure that the flow control settings for the application and device server match. Note: Hardware flow control can only b ...
