TTYredirector Knowledge Base :: When using TTYredirector with my application I am unable to complete the call, but when I use a local modem with the same phone number it completes successfully. What should I check?

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When using TTYredirector with my application I am unable to complete the call, but when I use a local modem with the same phone number it completes successfully. What should I check?

Verify that the telephone number is entered correctly (1 for long distance, 8 or 9 for outside line access, etc.) If the phone number is correct, take out the decimal point (.) separators in the number. Some modems interpret these as pauses and cause the client software to time-out. Remove the decimals from the number and try the call again.

Also ensure that the line you are using is capable of making outbound or long distance calls.

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