TTYredirector Knowledge Base

How do I troubleshoot connection issues with the access server?

1.  Check the network connection

Open a command prompt and type in the ping command, using the server's network address or hostname in place of the xxx.xxx.xxx.xxx:

ping xxx.xxx.xxx.xxx

The output should indicate that ping has reached the server. If not, the redirector will not be able to use the server. 

If the ping command is unable to find the device server, then the server either isn't accessible via TCP/IP from your location, there is a firewall blocking communications to the server, or it is not connected to the network properly.

2.  Use "telnet" to connect to the server (if it supports Telnet)

If the server supports the Telnet protocol:

Open a command prompt.

Type telnet followed by the IP address and TCP port number, e.g.

telnet 10.0.0.250 7000

If the connection succeeds, you should be able to manually interact with the modem or serial device that the server provides at that TCP port number.

If the server requires a user login, verify that the username and password that work here are the same as those entered into TTYredirector.

If the telnet test fails to connect, then the device is not configured to allow access on the TCP port number that was entered or there is a firewall blocking communications on that port. 

Related Articles

No related articles were found.

Attachments

No attachments were found.

Visitor Comments