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There were 47 articles found in this category:

  1. questionWhy do the Tactical COM ports not show up in the Windows Device Manager?
    Please note: Even though our COM ports are not present in the Windows Device Manager, any application that uses COM ports will be able to see and use them just like hardware COM ports. We intentionally do not install our COM ports in the Windows Device Manager for several reasons: 1. Each and ev ...
  2. questionWhy isn't your virtual COM port listed when attempting to install a modem driver?
    There are two ways to correct this issue: Either enter an IP address and TCP port number for the COM port in the redirector or uncheck the "Synchronize with Server Upon COM Port Open" option under the Advanced settings. After one of the above items is done, the COM port will appear in the Windo ...
  3. questionWhy are modem calls by the DialOut/EZ Redirector failing when using a Cisco 3640 with BRI ISDN and Mica Digital Modems?
    A symptom of this the underlying problem will be the following message from the Cisco server in the DialOut/EZ trace log: "This command has no effect on this line; use modem AT commands instead". After that message, modem initialization will stop. This behavior has only been reported for Cisco ...
  4. questionThe DialOut/EZ Redirector is unable to dial-out through a Cisco server, the trace log shows a "Password OK" just before AT commands begin failing. What is the problem?
    The underlying problem is that the "Password OK" from the Cisco server is being processed by Windows TAPI software as an "OK" from a modem, which it is not. This problem can be solved by using aaa new-model authentication in the Cisco server. The aaa new-model functionality is a superset of the ...
  5. questionUsing DialOut/EZ with a Cisco router, why are connections failing with a DSR: 0 CTS: 0 event in the DialOut/EZ Trace Log?
    This is an IOS bug in the router that has been fixed. The Cisco case number for this issue is CSCec17234.
  6. questionAre there any issues with sending a BREAK event though a Cisco router?
    The Cisco router will send a BREAK that is 500ms long. If another BREAK arrives to the router during this time, it will discard it.
  7. questionI upgraded from DialOut/Server to TacServe and now I get "Client not licensed for this server" in the Configuration Wizard
    You are using a DialOut/Server license key in our TacServe product, which will cause DialOut/EZ TacServe Edition clients to not work correctly. To use our DialOut/EZ TacServe Edition product, you'll need to enter a TacServe license key into TacServe. You can contact sales@TacticalSoftware.com w ...
  8. questionAfter loading your redirector, my machine crashed with a blue screen. What should I do?
    First make sure that you are using the latest version of our products, which can be downloaded from our web site. There are two known blue screen issues caused by third party software when our product is installed: 1. People running Symantec or Norton Client Security products may see a blue s ...
  9. questionCan the DialOut/EZ Redirector immediately report a broken network connection to the modem-sharing server?
    Yes, if your modem server supports the COM Port Control Protocol. The setting for frequency of our keep-alive requests can be set under the Advanced button, Options tab, COM Port Control Keep-Alive Interval. We recommend a setting of at least 1000ms.
  10. questionConnections never last more than a minute and the DialOut/EZ Redirector Trace Logs show a “Site auth failed”. What is happening?
    This error message indicates that a DialOut/EZ Redirector using a site license was unable to contact or otherwise obtain a license from the Tactical Software License Manager that you have installed on your network. Troubleshooting procedure: If you are running a version 3 License Manager, upgra ...
  11. questionDoes the Serial/IP Redirector provide auto-reconnect or stay-alive features?
    Yes. The auto-reconnect feature is controlled by the check box Restore Failed Connections in the Serial/IP Control Panel. If your serial server supports the COM Port Control Protocol, you can set the keep-alive packet interval under the Advanced button, Options tab, COM Port Control Keep-Aliv ...
  12. questionDoes the Serial/IP Redirector provide auto-reconnect or stay-alive features?
    Yes. The auto-reconnect feature is controlled by the check box Restore Failed Connections in the Serial/IP Control Panel. If your serial server supports the COM Port Control Protocol, you can set the keep-alive packet interval under the Advanced button, Options tab, COM Port Control Keep-Aliv ...
  13. questionHow do I configure a MRV LX-Series device so that I can access its serial ports with Serial/IP?
    In the MRV LX Console, click on Async under the Ports section on the left-side of the interface. A tabbed list of all the ports will appear on the right-hand side. Choose the port that you wish to access via Serial/IP and make sure the following two settings are in place: - Set the Access drop ...
  14. questionHow do I send DTMF signals through a Cisco digital modem?
    Cisco routers with digital modems require that an "X" character be placed in front of any DTMF data (dual tone multi-frequency) that is sent in a dial string after a phone number. For more information see: http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/5300/sw_conf/sw_ports/ ...
  15. questionI am able to use the Site Edition software successfully, however, I never see any connection information in the License Manager interface. Is it configured correctly?
    Older versions of the License Manager will not show active connections if you are viewing it without administrator rights or via a Terminal Services connection. The current License Manager is a Microsoft Management Console snap-in and does not have this limitation.
  16. questionI can use an IP address to specify a device server or license server. Using a hostname fails. Why?
    Verify that the Windows "nslookup" command can resolve the DNS name. If it can't, the Tactical Software product won't be able to resolve it either. Tactical Software products prior to version 4.2 were unable to use DNS names containing an underscore character.
  17. questionI tried to install your product and received an Error 1920 and now I'm unable to install the software. How do I fix this?
    The Error 1920 can occur when the installer is unable to start the driver or a previous version of the software did not get removed correctly. The following steps will allow you to uninstall our device driver so that you will be able to reinstall the software. - In the Windows Device Manager, s ...
  18. questionI'm faxing through your software and see garbage characters, lines of the fax disappearing or being corrupted, missing pages or additional pages. Is there a way to prevent this?
    First ensure that you are sending a Class 2 or 2.0 fax. Class 1 faxes are too time sensitive to be successfully redirected. Incorrect flow control settings is a common cause for faxing glitches. Typically the problem is that modem server is set to Software (Xon/Xoff) flow control and the mode ...
  19. questionI'm not able to make dial-up connections that depend on scripting or terminal windows with your software. How do I fix this?
    An update from Microsoft on June 12th, 2006 prevents dial-up connections that use scripting or terminal windows from working. This update prevents these types of dial-up connections from working regardless if you are redirecting the connection with our software or using a local modem. Details ...
  20. questionI'm not able to use your products after installing the Windows Live OneCare Firewall on my PC. How do I fix this?
    By default, Windows Live OneCare implements an inbound/outbound firewall that will prevent our kernel-level device driver from making TCP/IP connections. The Windows Live OneCare Firewall will not alert the user that this communication has been blocked. To configure the Windows Live OneCare Fi ...
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