The article has been updated successfully.When using the DialOut/EZ redirector with my application I am unable to complete the call, but when I use a local modem with the same phone number it completes successfully. What should I check?
Verify that the telephone number is entered correctly (1 for long distance, 8 or 9 for outside line access, etc.) If the phone number is correct, take out the decimal point (.) separators in the number. Some modems interpret these as pauses and cause the client software to time-out. Remove the decimals from the number and try the call again.
Also ensure that the line you are using is capable of making outbound or long distance calls.
Be sure that the correct Windows modem drivers are being used on the computer running the redirector. Clients must have modem drivers (usually provided by the modem manufacturer) that match the server's modems.
If you still aren't able to dialout, open a support case with us.
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Last Updated
25th of August, 2009
