The article has been updated successfully.I'm faxing through your software and see garbage characters, lines of the fax disappearing or being corrupted, missing pages or additional pages. Is there a way to prevent this?
First ensure that you are sending a Class 2 or 2.0 fax. Class 1 faxes are too time sensitive to be successfully redirected.
Incorrect flow control settings is a common cause for faxing glitches. Typically the problem is that modem server is set to Software (Xon/Xoff) flow control and the modem device is set to Hardware (RTS/CTS) flow control (or vice versa)
To correct this, you can either:
-Change the flow control type on the modem server. The process for doing this will vary depending on the type of modem server.
or
-Change the flow control type on the modem device installed on the PC running our DialOut/EZ client. This is done from Windows Control Panel | Phone and Modem Options | Modems (tab) | Select your modem device | Properties | Advanced (tab) | Change Default Preferences | Change the Flow Control type.
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Last Updated
31st of August, 2009
