Tactical Software Knowledge Base

Troubleshooting procedure:

1. If you are running a version 3 License Manager, upgrade to version 4. Versions released before 3.1 are not stable enough to use in a production environment and should be immediately upgraded. Version 3.x clients can use a 4.x License Manager, but 4.x clients can not use a 3.x License Manager.
    
2. Make sure you have entered your license information (License Key, Number of Ports, IP Address) into the License Manager, and that the License Manager shows a non-zero number of licenses at the top (i.e., "0 of 16 licenses").
    
3. Reboot the License Manager machine. This is often required after the License Manager is first installed and the License Key is entered for the first time. This will often solve problems if the machine is having any other issues.
    
4. Make sure that you have entered the hostname or IP Address of the machine running License Manager into the Site Edition client. This is done from the Licensing button in the client's main interface.
    
5. Make sure that the machine running Site Edition client can "see" the NT machine running License Manager. Try "ping " to make sure that there is IP connectivity.
    
6. If there is a router or firewall between the machine running the Site Edition client and the License Manager, make sure that it is configured to pass TCP connections on port 2392.
    
7. Make sure that you are not running out of licenses. When you get the "Site Auth Failed" message, check the License Manager to see if you have any available licenses. If it shows "16 of 16 licenses" you are out of licenses.