How do I upgrade my version 3.x Site Edition to version 4.x? [Article]
Version 3.x DialOut/EZ clients are able to receive licenses from a
version 4.x License Manager. This makes the task of upgrading your
Site Edition from version 3.x to 4.x simple and non-disrupt
- I tried to install your product and received an Error 1920 and now I'm unab... [Article]
The Error 1920 can occur when the installer is unable to start the
driver or a previous version of the software did not get removed
correctly.
The following steps will allow you to uninsta
- I'm using DialOut/IP and am planning on upgrading. What do I need to know?... [Article]
As of version 4.5, our DialOut/IP and DialOut/EZ products are merging into a single DialOut/EZ product. If
you are using any version 4.x DialOut/IP Seat Edition product, you can
- What are the guidelines for configuring a Cisco server to be a modem server? [Article]
Cisco IOS version 12.0(9) or greater is required. Cisco recommends at least 12.1(8). Upgrade information is available on the Cisco web site. The client machines will need to have
- Why are modem calls by the DialOut/EZ Redirector failing when using a Cisco 3640... [Article]
A symptom of this the underlying problem will be the following
message from the Cisco server in the DialOut/EZ trace log: "This
command has no effect on this line; use modem AT commands inste
- The DialOut/EZ Redirector is unable to dial-out through a Cisco server, the trac... [Article]
The underlying problem is that the "Password OK" from the Cisco
server is being processed by Windows TAPI software as an "OK" from a
modem, which it is not.
This problem can be solved by u
- Using DialOut/EZ with a Cisco router, why are connections failing with a DSR: 0 ... [Article]
This is an IOS bug in the router that has been fixed. The Cisco case number for this issue is CSCec17234.
- I upgraded from DialOut/Server to TacServe and now I get "Client not licens... [Article]
You are using a DialOut/Server license key in our TacServe product,
which will cause DialOut/EZ TacServe Edition clients to not work
correctly.
To use our DialOut/EZ T
- Can I set up a redirector to get the next available modem or serial device on a ... [Article]
This is a common feature of modem servers, which often support a
"hunt group" or "rotary" feature that makes multiple modems appear at a
single TCP port number on the server. You can then use
- Can I use the DialOut/EZ redirector and a modem server for fax applications? [Article]
Yes, if the modems on the server are fax modems that support Class 2
or Class 2.0 fax and you remember to set your PC faxing software
accordingly.
Class 1 fax modems are too sensitive to data la
- Can I use the DialOut/EZ redirector for a dial-in application? [Article]
Our COM ports can be used to receive calls for most applications, but
keep in mind that one modem on the server ends up “wired” for use by
the listening application that is ready to take...
- Can Terminal Services/Citrix users make outbound PPP connections (such as Dial U... [Article]
Due to architectural issues with the Windows, you can only make one
outbound PPP connection from any Windows machine. This limitation is
unrelated to redirector software specifically. &
- Can the DialOut/EZ Redirector immediately report a broken network connection to ... [Article]
Yes, if your modem server supports the COM Port Control Protocol.
The setting for frequency of our keep-alive requests can be set
under the Advanced button, Options tab, COM Port Control Ke
- Connections never last more than a minute and the DialOut/EZ Redirector Trace Lo... [Article]
This error message indicates that a DialOut/EZ Redirector using a
site license was unable to contact or otherwise obtain a license from
the Tactical Software License Manager that you have installed ...
- Do you have a Quick Start Guide for setting up DialOut/EZ? [Article]
The following steps will allow you to quickly get DialOut/EZ running. Consult the
- How can Terminal Services/Citrix users access a modem/serial server that require... [Article]
Tactical's redirectors (specifically, DialOut/EZ and Serial/IP) offer four methods for providing credentials for authentication.
However, only the Use Credentails Below method
- How do I answer calls through your software when using a Cisco router with digit... [Article]
Cisco routers with digital modems (Mica, NextPort) are not able to
support dial-in back through DialOut/EZ. The Cisco digital modems are
not able to answer an incoming call while there is an
- How do I configure a Patton 29xx RAS server to work with your DialOut/EZ softwar... [Article]
Page 111 of the Patton Administrator's Reference Guide shows the
settings for allowing outbound calls. Make the following changes in
the Dial Out window on your Patton server: Set the
- How do I make pcAnywhere work correctly with the DialOut/EZ redirector? [Article]
Our software requires that pcAnywhere be version 8.02 or greater.
Make sure the "Assert DCD/DSR After COM Port Open" box is checked
under Application Compatibility if your modem server
- How do I send DTMF signals through a Cisco digital modem? [Article]
Cisco routers with digital modems require that an "X" character be
placed in front of any DTMF data (dual tone multi-frequency) that is
sent in a dial string after a phone number. For more