How do I make pcAnywhere work correctly with the DialOut/EZ redirector? [Article]
Our software requires that pcAnywhere be version 8.02 or greater.
Make sure the "Assert DCD/DSR After COM Port Open" box is checked
under Application Compatibility if your modem server
- How do I send DTMF signals through a Cisco digital modem? [Article]
Cisco routers with digital modems require that an "X" character be
placed in front of any DTMF data (dual tone multi-frequency) that is
sent in a dial string after a phone number. For more
- I'm faxing through your software and see garbage characters, lines of the f... [Article]
First ensure that you are sending a Class 2 or 2.0 fax. Class 1 faxes are too time sensitive to be successfully redirected.
Incorrect flow control settings is a common c
- I'm not able to use your products after installing the Windows Live OneCare... [Article]
By default, Windows Live OneCare implements an inbound/outbound
firewall that will prevent our kernel-level device driver from
making TCP/IP connections. The Windows Live OneCare Firewa
- I'm using a modem server that does not support COM Port Control and my Dial... [Article]
Make sure that you have enabled "DTR is Modem Escape" and "Assert
DCD/DSR After COM Port Open" in the DialOut/EZ Control Panel. If you
don't set these Application Compatibility options,
- If the License Manager is placed behind a firewall, what are the issues I need t... [Article]
There are two issues related to firewalls:
The License Manager accepts connections on TCP port 2392. If a
firewall is between the license server and the client, the firewall
will need to all
- My VPN software is issuing error messages saying that the routing table is being... [Article]
In version 4.2 an option was added to the redirectors to control
automatic updates of the routing table. To disable these updates:
In the redirector Control Panel
- When I try to install or uninstall your software I get the error: The Windows In... [Article]
This tech note on Microsoft's site will help with the error that you are getting: "Error 1719: The Windows Installer
- When I use a VPN to connect to a network, can I use the DialOut/EZ Redirector fo... [Article]
Although modem servers can be used over a VPN for nearly all
applications, this specific configuration does not work due to an
inevitable conflict in handling of the IP routing table:
- When using the DialOut/EZ redirector with my application I am unable to complete... [Article]
Verify that the telephone number is entered correctly (1 for long
distance, 8 or 9 for outside line access, etc.) If the phone number is
correct, take out the decimal point (.) separators in the n
- When using the DialOut/EZ redirector, is there a way to hear the modem sounds du... [Article]
It is not possible for the DialOut/EZ redirector to emit the sounds
that the modems are making during the handshake at the beginning of a
call.
A modem is able to emit modem
- Where do I find the license key in your products? [Article]
In the COM/IP, DialOut/EZ and Serial/IP Seat Edition clients, you
will find the license key by clicking the Licensing button on the
product's Control Panel.
The DialOut/EZ and Serial
- Does Tactical Software have a formal statement on date compliance and recent DST... [Article]
The following statement applies to version 4 and later of the Tactical
Software products COM/IP Redirector, Serial/IP Redirector, DialOut/EZ
Redirector, License Manager and TacServe COM Port Ser
- Which hardware modem servers are compatible with DialOut/EZ? [Article]
The following modem servers are known to work with DialOut/EZ:
Manufacturer Model(s) ------------------ ------------ Cisco 2xxx, 3x
- I'm having dialout issues with a Cisco 28xx with PVDM2 modems, what should ... [Article]
Make sure that the PVDM2 modem firmware is updated to version 3_09.axf. If this doesn't help, please open a support case with us via the link on the Support page.