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Support Request Form

This form creates a request for technical support from Tactical Software.

Before filing a support request, please review the on-line technical information available to you:

User Guides are available at the links in the left column for download.
The release history page summarizes changes in version 4.x releases.
Frequently Asked Questions provides answers for specific issues that may arise.
Technical Notes contain detailed information on specialized topics.

If you did not obtain your copy of the software directly from Tactical Software, please refer to the technical support information provided by your supplier. This will avoid delays in routing your support request.

Form Instructions

Please provide a detailed description of the problem.
If possible, provide the requested trace log file. Many problems can be resolved only by analysis of trace information.
Bold labels in the form indicate required information.

Your Contact Information

Name

E-mail

Please use your business e-mail address.

Company

The Tactical Software Product

Product

Version

Windows version(s)


	Terminal Services / Citrix
	Windows Vista
	Windows 2003
	Windows 2003 x64
	Windows XP
	Windows XP x64
	Windows 2000
	Windows NT 4
	Windows ME
	Windows 98
	Windows 95
	Other

Software License

	Note: If you are covered by Premium Support, you must enter a Computer or Site License Key.
	30-day trial (evaluation) license
	Computer (seat) License Key:

	Site license Site License Key:

	IP address of License Manager server:

The Server

Manufacturer and model

Modem manufacturer and model, if applicable

The Application

Please describe the application that uses the Tactical Software product

Problem Description

Please describe
the problem

Please attach a trace log file

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