Support Guide

Technical Support for Tactical Software Products

All Tactical Software products include the following at no additional charge:

• Technical support intiated by a convenient web form
• Software updates for all version 4.x releases
• User Guides online and downloadable
• Technical notes about specialized applications and product features
• Frequently Asked Questions
• ActiveX API documentation and support (for the Serial/IP redirector)

Getting the Latest Version

You can update Tactical Software product version 4.x to the latest release in two ways:

• Method 1: Use the Software Updates form, which will determine whether you are running the latest release and provide a download link to any applicable update.
• Method 2: In the control panel for the Tactical Software product, click the Check for Updates button the in the About box.

The release history page summarizes changes in version 4.x releases

Requesting Technical Support

The Support Request Form is the fastest way to post a question for Tactical technical support. Please provide complete information so that your request can be routed to the engineer who is best qualified to address your issue.

Please note that support requests filed with the online form have priority over those received by email.