License Capacity Upgrades



Getting a replacement license key that enables more ports

Licenses for version 4 software purchased from Tactical Software or our authorized resellers can be upgraded to enable a larger number of active ports.

Both seat and site licenses can be upgraded.

If you did not obtain your current license from Tactical
or a Tactical reseller

For a Tactical Software product that was provided to you by an integrator as part of a system or other product, it is very important for you to contact the supplier directly for any license capacity upgrade. Do not order or use upgraded license keys without consulting your supplier.

If you are using a Tactical Software product that was included with serial server, modem server or other equipment, you are using a license key that is not upgradeable. Your supplier will be able to assist you in obtaining a new license with the capacity you need.

Buying upgrades online

Visit the Tactical Software online store, then:

  1. Navigate to the License Capacity Upgrade page for the product you currently have. For your convenience, the links appear below and open in a new browser window:

          Serial/IP Seat License
          COM/IP Seat License
          DialOut/EZ Seat License
          DialOut/EZ Site License
          TacServe Site License
  2. One part number appears in the item list — click it.
  3. The minimum upgrade quantity is 4. If you wish to add more than 4 ports, change the quantity now.
  4. At the bottom of the Checkout page, there is a Comments area. Enter your current license key there. (If you fail to do this, your order will be processed but delivery will be on hold pending receipt of the license key.)
  5. You will receive an order acknowledgement email from the online store.
  6. Within two business days, you will receive a replacement license key to be used instead of your current license key.

If you are unable to make your purchase using the online store, please contact our sales department for assistance.