Support Request Form

Your information is immediately forwarded to Tactical support engineers.

 
     

This form creates a request for technical support from Tactical Software.

Before filing a support request, please review the on-line technical information available to you:

If you did not obtain your copy of the software directly from Tactical Software or a Tactical reseller, please do not use this form. Refer to the technical support information provided by your supplier.

Form Instructions

  • Most support requests are resolved by corrections to the configuration of your applications or equipment. Complete and accurate information about those parts of your system will expedite your case.
  • If possible, provide the requested trace log file. Many problems can be resolved only by analysis of trace data for sessions that exhibit the problem.
  • Required information is indicated with

Your Contact Information


 

Name

 

E-mail

 

Company

 

The Tactical Software Product


 

Product

 

Version

 

Windows Version

 

Software License

30-day trial license

Computer/Seat License Key

 

Site License Key

 
 

IP address of License Manager server
(site license only)

The Serial or Modem Server


 

Manufacturer and model

The Application


 

Please describe the application that uses the Tactical Software product

Problem Description

 

Please describe
the problem

 

Please attach a
trace log file

Trace log files can be obtained from all Tactical products. In many support cases, we must use your trace log file to answer your question.  Click here for more information and instructions.