Most support requests are resolved by corrections to the configuration of your applications or equipment. Complete and accurate information about those parts of your system will expedite your case.
If possible, provide the requested trace log file. Many problems can be resolved only by analysis of trace data for sessions that exhibit the problem.
Required information is indicated with
Your Contact Information
The Tactical Software Product
DialOut/EZ Site Edition
v4.5 - 4.9.8
v4.0 - 4.4
Windows NT 4.0
The Serial or Modem Server
Manufacturer and model
Please describe the application that uses the Tactical Software product
Please attach a
trace log file
Trace log files can be obtained from all Tactical products.
In many support cases, we must use your trace log file to answer your question.
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