Support Request Form

Your information is immediately forwarded to Tactical support engineers.


This form creates a request for technical support from Tactical Software.

Before filing a support request, please review the on-line technical information available to you:

If you did not obtain your copy of the software directly from Tactical Software or a Tactical reseller, please do not use this form. Refer to the technical support information provided by your supplier.

Form Instructions

  • Most support requests are resolved by corrections to the configuration of your applications or equipment. Complete and accurate information about those parts of your system will expedite your case.
  • If possible, provide the requested trace log file. Many problems can be resolved only by analysis of trace data for sessions that exhibit the problem.
  • Required information is indicated with

Your Contact Information








The Tactical Software Product






Windows Version


Software License

30-day trial license

Computer/Seat License Key


Site License Key


IP address of License Manager server
(site license only)

The Serial or Modem Server


Manufacturer and model

The Application


Please describe the application that uses the Tactical Software product

Problem Description


Please describe
the problem


Please attach a
trace log file

Trace log files can be obtained from all Tactical products. In many support cases, we must use your trace log file to answer your question.  Click here for more information and instructions.