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Tactical Software Redirector FAQ

Product Features & Installation

d
How do I update to the latest version?

Software updates are available at no charge.

Download links for the current version are provided at:

Serial/IP installer

COM/IP installer

DialOut/EZ installer

DialOut/EZ Site Edition installer

TacServe installer

These installers may be run over existing installations and will preserve the license key and all settings.

d
What are the feature differences of the Tactical Software redirectors?

Please refer to this feature comparison.

d
How can I enable the SSL encryption features for evaluation?

Please contact us to request a license key that enables the encryption and certificate features for your 30-day trial copy.

Buying and Using Licenses

d
Are site or OEM licenses available?
When warranted by license quantities or integration requirements, we offer pricing for sites or reported quantities shipped.  Please contact us to discuss.
d
Is a copy of the End User License Agreement available online?

Yes, click here for the Tactical Software EULA.

d
How can I move a DialOut/EZ site license manager to another server?
You may begin this process by visiting Change Site License Server.
d
Can I increase the active port capacity of a license?

License key capacity upgrades are available for all Tactical Software products by ordering these items:

Redirector License Upgrade

TacServe License Upgrade

The minimum order for upgrades is 4 ports per license.

When your order is received, our sales group will send you email requesting the additional information needed to issue your upgraded license key.

d
What can I do if I purchased the incorrect Tactical redirector?

It is not necessary to change your purchase.  A license key for one of the Tactical redirectors can be used with another Tactical redirector instead.

After you have installed and tested the 30-day trial of the correct redirector, uninstall the original redirector and enter its license key into the new redirector.

Please note that using the same license key in two redirectors will cause them to be disabled.

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