Tactical Software Tech Note


All Tech Notes

Using a TacServe Front-End with an Existing Modem Server

It is possible to use Tactical Software's TacServe COM Port server in conjunction with an existing modem server to provide additional security, logging, number blocking and monitoring capabilities.

By adding the TacServe program into your existing Tactical Software dialout solution, you gain the following features:

  • SSL encryption from the desktop to TacServe machine (Note:  This requires a special DialOut/EZ license key, contact the sales office about evaluating this feature)
  • A real time port monitor on the TacServe machine where you can see all active connections and monitor data streams.
  • Simpler/centralized/Windows-centric authorization and logging
  • Ability to create lists of allowed/banned phone numbers with wild card matching
  • Multiple modem pools
  • Modem server no longer has to be visible to users

To set up this system, this tech note is going to assume that either DialOut/IP or DialOut/EZ is installed on client machines and is able to dialout successfully through a modem server.  If this is the first time that your system is being configured, it is recommended that you get this system up and working without the TacServe component as it will be easier to troubleshot any initial issues with a less-complex system.

Creating a TacServe Front-End Server

1. Setting up the TacServe machine

Install the DialOut/EZ product and create one virtual COM port for each concurrent connection that will be used.  Each of these DialOut/EZ ports should be configured the same as the current DialOut clients with the following two exceptions:  leave the Use Credentials From box unchecked and you will not need to install modem drivers on these ports.  When the DialOut redirector asks you to install a modem driver on the newly created COM port, click the Skip button.

Now install TacServe on this machine (for details on configuring TacServe, please check out the TacServe User Guide).  Use TacServe to share out all the DialOut/EZ virtual COM ports that were created in the previous step and share them out on the same TCP port number by verifying that the Enable Access as Hunt Group is checked for each DialOut/EZ COM port.  Leave the Authentication Method blank.

2. Reconfiguring the existing DialOut clients

The IP address and TCP port number of the modem server in the DialOut clients will be replaced by the IP address and TCP port number of the TacServe machine (by default the TCP port number will be 7000).  Nothing else needs to be changed on the client machines except for these two values in the interface.  Leave the Use Credentials From configured the same way it is now.  The default the TCP port number of the TacServe modem pool will be 7000.

3. Testing the new configuration

It should now be possible to make phone calls from the DialOut/EZ client just as was done before.  If the configuration is not working, double-check the setup instructions and if you are still having problems, contact Tactical Support.

4. Configuring TacServe's features

After you verify everything is running, you can now configure TacServe's number blocking feature, authentication or SSL encryption.  Setting up these features is discussed in the TacServe User Guide.